Refund Policy
Effective Date: 26-12-2024
Genuo AI prioritizes customer satisfaction by offering high-quality AI-powered content generation tools. Our refund policy, which ensures a transparent and hassle-free experience, is below.
30-Day Money Back Guarantee
We stand by the quality of our services and offer a 30-day money-back guarantee for all premium plans. If, for any reason, you are not satisfied with your purchase within 30 days, you may request a full refund by contacting our support team.
Eligibility for Refunds:
- Refunds are applicable only to first-time purchases of our premium plans.
- Refunds are not applicable if the purchase was made after utilizing the free trial period.
- Any misuse, abuse, or violation of our terms of service may void the eligibility for a refund.
Free Trial
To help you make an informed decision, we offer a Free Trial to explore our platform and experience its features without commitment. However, refunds will not be issued for purchases made after the trial period unless covered by the 30-day Money-Back Guarantee.
Premium Support
Our team is available to assist you with any questions or issues you may have. Before requesting a refund, we encourage you to contact support@genuo.ai so we can address your concerns promptly.
Lifetime Updates & Instant Access
- Purchases include Lifetime Updates for the tools and features included in your plan at no additional cost.
- Instant Access is provided upon purchase. Refunds are not applicable for non-utilization of services after Access is granted.
How to Request a Refund
To request a refund:
- Please email us at support@genuo.ai within 30 days of your purchase.
- Provide your order number and a brief explanation of your request.
Once approved, the refund will be processed within 7-10 business days.
We value your feedback and strive to continually improve our platform to meet your needs. If you have any questions about this policy, please email us at support@genuo.ai.
Thank you for choosing Genuo AI!
Contact Information:
Email: support@genuo.ai